Return Policy
HERMAN BUSINESS UG (limited liability)
Thomashofstr. 27/29
76228 Karlsruhe-Stupferich
Germany
Register number: HRB 227786 B
orders@lattafa.de
Unsealed products cannot be returned!
We are committed to ensuring your satisfaction with our delivery and are eager to promptly address any concerns that may arise. At the end of this text you will find a link to download the returns form.
We would like to clarify upfront that the return form and accompanying instructions are provided as a courtesy to facilitate the smooth processing of your return. Please note that utilizing this form and following these guidelines is entirely optional and not required for the effective exercise of your statutory rights.
Therefore, you are under no obligation to use this return form or to heed the following instructions to exercise your legal right of withdrawal or any other legal rights entitled to you. Neither the use nor non-use of this form, nor the adherence to its instructions, will affect the existence or content of your statutory right of withdrawal or any other legal rights you may have.
Please be aware that you are legally liable for any decrease in the value of goods resulting from handling them in a way that was not necessary to acquaint yourself with the type, characteristics, and functioning of the goods (e.g., if you continue to use a perfume after initially testing it). It is also important to note that you are not entitled to cancel a purchase contract if the goods were made or customized according to your specifications (e.g., packaging with customized engravings) or if you have removed goods from packaging that cannot be repackaged for hygiene reasons (e.g., opened cosmetic products and other items that come into direct contact with the skin). Furthermore, the seller points out that it is not possible to cancel the contract for gift wrapping or eco-packaging services once the goods have been packaged and the service has thereby been provided (the seller provides the gift or eco-packaging service immediately after the order if the customer has selected this service at the time of ordering).
However, we kindly ask that you use this form for your return and follow the provided instructions. By doing so, you assist us in streamlining the return process, expediting your return, and preventing common misunderstandings.
Best regards,
The Lattafa Team