For shipping at Fragra, we dispatch your order directly from Germany. We carefully package perfumes and send you a tracking number via email after shipment.
Current shipping costs depend, among other things, on the delivery country and your order. Therefore, the checkout will show you the shipping costs applicable to your address before purchase.
Free shipping: Fragra currently offers free shipping for orders over €69.99. The display in the checkout is always decisive.
Fragra Shipping at a Glance
Shipping Costs at Fragra
Shipping costs may vary depending on the delivery country. Therefore, the checkout calculates the costs suitable for your delivery address.
You will see the shipping price before completing your order. This allows you to check the total costs before confirming the purchase.
In addition, Fragra may offer promotions with free shipping. Currently, free shipping applies to orders over €69.99.
How long does shipping take at Fragra?
Delivery time depends on the destination country, the shipping service provider, and the current parcel volume. Therefore, we do not want to promise a fixed delivery time that does not apply to every order.
As soon as your package has left our warehouse, you will receive a tracking number. You can then track the current status of your shipment.
During holidays, high parcel volumes, or incidents with the shipping service provider, delivery may also be delayed.
Fragra Shipping Directly from Germany
Your order starts in Germany. This means you are not ordering directly from a shop outside Europe at Fragra, even though many of our Arabic perfumes originally come from Dubai and the United Arab Emirates.
We handle the normal processing and then hand over the finished package to the respective shipping service provider.
How Your Order Proceeds
- You select your perfumes and complete the order at checkout.
- We receive your order and prepare it for shipment.
- We then carefully package the products.
- The shipping service provider takes over your package.
- We send you the tracking information by email.
- You can then track the shipping status online.
Tracking for Your Fragra Order
After shipment, you will automatically receive an email with your tracking number. This allows you to check the location of your package at any time.
It may take some time for the shipping service provider to display the first tracking data. If you have just received your shipping confirmation, please check the status again later.
Haven't Received a Tracking Email?
First, check your spam or promotions folder. Automatic shipping emails sometimes end up there.
Also, check if you entered the correct email address when placing your order. If you still cannot find any tracking information, our customer service will be happy to help.
Shipping in Germany
Orders within Germany are shipped directly from our German warehouse.
The current shipping costs are displayed at checkout. Free shipping also currently applies to orders over €69.99.
Fragra Delivery to Other European Countries
Fragra also offers deliveries to numerous other European countries. Shipping costs and delivery times may vary depending on the destination country.
Therefore, select your delivery country in the shop and enter your address at checkout. The system will then show you the available shipping options and costs.
Deliveries Outside the European Union
For deliveries to countries outside the EU, additional rules may apply. These may include, for example, import duties, taxes, or fees, depending on the destination country.
Such costs depend on the regulations in the respective recipient country. Therefore, for deliveries outside the EU, you should also check your country's rules.
Further legal information can be found in our General Terms and Conditions.
How Does Fragra Package Perfumes?
Perfume bottles are delicate products. Therefore, when packaging, we ensure that the order is protected from shocks during transit.
We also check the order before shipping. We then seal the package for transport.
What to Do if the Package Arrives Damaged?
If your package or a product arrives damaged, document the condition as directly as possible with photos.
Then contact our customer service and provide your order number. This will allow us to process your request more quickly.
Further information can also be found in our Return Policy.
What to Do if Delivery is Delayed?
First, check the current tracking status. Often, the shipping service provider already indicates there if delivery is delayed.
If the status does not change for a long time or the package arrives significantly later than expected, you can contact us. Please provide your order number.
Can I Change My Delivery Address After Placing an Order?
If your order has not yet been prepared for shipment, contact us as soon as possible.
However, we cannot guarantee that the address can still be changed. Once the package is already on its way, any possible change depends on the shipping service provider.
Fragra Shipping and Secure Payment
Before shipping, you complete your order via the Fragra checkout. Various payment options are available depending on the country and order.
More information can be found on our page Payment Methods at Fragra.
Returns After Delivery
If you wish to return an order, please observe our return policy. Special conditions may apply to perfumes and other sealed products.
All current information can be found under Return Policy.
Tips for a Smooth Delivery
- Check your delivery address before purchase.
- Provide a current email address.
- Look out for your tracking email after shipping.
- Also check your spam folder if necessary.
- Track your package using the tracking information.
- Contact us with your order number as much as possible if you have problems.
Frequently Asked Questions about Fragra Shipping
Where does Fragra ship from?
Fragra ships orders directly from Germany.
What are the shipping costs?
Costs depend on the delivery country and the order. The checkout will show you the currently applicable shipping costs before purchase.
When is shipping free?
Fragra currently offers free shipping for orders over €69.99. Check the current display in the checkout, as promotions and conditions may change.
Will I receive a tracking number?
Yes. After shipping, we will automatically send you the tracking information by email.
How long does delivery take?
Delivery time depends on the destination country and shipping service provider. You can check the current progress of your order after shipment via tracking.
What do I do if my package doesn't arrive?
First, check the tracking status. If you don't find any helpful information there, contact our customer service.
Can I return an order?
Information on returns and possible exceptions can be found in our Return Policy.
Still have questions about your delivery? Our customer service will be happy to help you with questions about your order, shipping, or tracking.
Fragra Shipping: The Most Important Points Summarized
For shipping at Fragra, we dispatch your order directly from Germany. The current shipping costs are displayed at checkout, while free shipping is currently available for orders over €69.99.
After shipment, you will also receive a tracking number via email. This allows you to easily track your package's journey.
Further information can be found under Payment Methods, Return Policy, General Terms and Conditions, or on our Contact Page.